Privacy Policy

🔒 Privacy Policy Overview

At Shiv Organic Dairy Farm, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

📋 Information We Collect

Personal Information:

• Contact Details: Name, email address, phone number
• Delivery Information: Address, city, state, postal code
• Payment Information: Payment method, transaction details (processed securely by payment gateways)
• Order History: Products purchased, quantities, order dates

Technical Information:

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: Approximate location for delivery purposes (with your consent)

🎯 How We Use Your Information

• Order Processing: To process and fulfill your orders
• Delivery: To deliver products to your specified address
• Communication: To send order confirmations, updates, and customer service messages
• Payment Processing: To process payments securely through payment gateways
• Customer Support: To provide assistance and resolve issues
• Marketing: To send promotional offers and product updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website

🔐 Data Protection

Security Measures:

• Encryption: All sensitive data is encrypted during transmission
• Secure Servers: Data stored on secure, protected servers
• Access Control: Limited access to personal information
• Regular Updates: Security measures regularly updated and monitored

🤝 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these cases:

• Service Providers: With trusted partners who help us operate our business (payment processors, delivery services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of business assets
• Consent: When you explicitly consent to sharing your information

🍪 Cookies and Tracking

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage (anonymized data)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences.

👤 Your Rights

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Objection: Object to certain processing of your information

📧 Contact Information

📝 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending email notifications for major changes
• Updating the "Last Updated" date